{"id":10445,"date":"2025-02-07T12:14:26","date_gmt":"2025-02-07T10:14:26","guid":{"rendered":"https:\/\/hsky.fi\/?page_id=10445"},"modified":"2025-02-07T12:16:51","modified_gmt":"2025-02-07T10:16:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/hsky.fi\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"block-hero full-width id-block accent-light-green\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col\">\n\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"inner-blocks entry-content\">\n\t\t\t\t\t\t\n\n<h1 class=\"wp-block-heading\">Frequently Asked Questions<\/h1>\n\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\n<\/div>\n\n\n\t<div class=\"breadcrumbs-container container id-block full-width\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col\">\n\t\t\t\t\t<div id=\"breadcrumbs\"><span><span><a href=\"https:\/\/hsky.fi\/en\/\">Home<\/a><\/span><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>    \n    <\/div>\n\n\n<div class=\"block-content-with-sidebar id-block full-width\">\n\t<div class=\"container\">\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col col-12 col-lg-4 col-xl-4 d-none d-lg-block\">\n\t\t\t\t<nav class=\"side-navigation\">\n\t\t\t\t\t<div class=\"menu-paavalikko-englanti-container\"><ul id=\"menu-paavalikko-englanti\" class=\"sidebar-menu\">\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/kurssit-ja-koulutukset\/\">Courses and education<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/for-students\/\">For students<\/a>\n<button class=\"sub-menu-toggle\" aria-expanded=\"false\" aria-label=\"Avaa alavalikko\"><\/button><ul class=\"sub-menu\">\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/studying-at-summer-university\/\">Studying at Summer University<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/enrollment\/\">Enrollment<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/cancellation-policy\/\">Cancellation Policy<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/enrolment-cancellation\/\">Enrolment Cancellation<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/rules-of-conduct\/\">Rules of Conduct<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/course-venues\/\">Course Venues<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/faq\/\">FAQ<\/a><\/li><\/ul><\/li>\n<li  class=\" menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children\"><a class=\"page-name\" href=\"#\">Contact us<\/a>\n<button class=\"sub-menu-toggle\" aria-expanded=\"false\" aria-label=\"Avaa alavalikko\"><\/button><ul class=\"sub-menu\">\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/contact-information\/\">Contact Information<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/invoicing\/\">Invoicing<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/apply-as-a-teacher\/\">Apply as a teacher<\/a><\/li>\n<li  class=\" menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"page-name\" href=\"https:\/\/hsky.fi\/en\/about-us\/\">About Us<\/a><\/li><\/ul><\/li><\/ul><\/div>\t\t\t\t<\/nav><!-- .main-navigation -->\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-12 col-lg-7 col-xl-7\">\t\t\t\t\n\t\t\t\t<div class=\"inner-blocks entry-content\">\n\t\t\t\t\t\n\n<p><strong>GENERAL INFORMATION ABOUT COURSES<\/strong><\/p>\n\n\n<div class=\"block-faq id-block\">\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">When are courses published?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>We publish courses throughout the year. At the beginning of the year, we publish courses for spring and summer, which is when most of our offerings are available.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">What learning platforms are used in the courses?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>We use Moodle as our learning platform. For remote teaching, Microsoft Teams or Zoom is most commonly used.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">How do I know if course X is suitable for me?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Our customer service is here to help you with any questions related to course selection.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">How do I choose a language course suitable for my level?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Language courses are classified according to the Common European Framework of Reference for Languages (CEFR). The starting level indicates the language proficiency needed to succeed in the course. You can assess your language skills, strengths, and weaknesses using the DIALANG system, which is based on CEFR. We do not test the student&#8217;s starting level before the course; self-assessment is the student&#8217;s responsibility.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">What do course fees consist of?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Helsinki Summer University is a non-profit foundation. Course fees are based on the costs of organizing the courses, including instructor fees, open university charges, facility rentals, equipment and software costs, potential travel and accommodation expenses, and administrative costs.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Are the course facilities accessible?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Our courses are held at various locations, and we aim to ensure accessibility in all facilities. However, we recommend confirming accessibility with our customer service.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Where can I get a printed course catalog?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>We no longer publish a printed course catalog. All courses are available online with up-to-date information.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Which courses offer ECTS credits?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Courses that provide ECTS credits are marked with &#8220;op&#8221; in the course name. These courses typically meet university degree requirements.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Are students insured by the summer university?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Students are not insured by the summer university, and participants are responsible for their own insurance coverage.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><strong>REGISTRATION<\/strong><\/p>\n\n\n<div class=\"block-faq id-block\">\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">When does registration open?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Registration usually opens as soon as the course is published. You can find the registration opening date in the course details.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Why do I need to provide my personal identity code when registering?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Helsinki Summer University operates under the license granted by the Ministry of Education and Culture. We use the HelleWi course management system, which requires a personal identity code to uniquely identify students for registration, academic records, billing, and statistical purposes. The system is built according to data protection regulations and is password-protected. Data is handled in accordance with data protection laws.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">What information is stored about me in your records?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>We store the contact and background information you provide during registration, as well as course-related data such as attendance and completion records. Information is kept permanently, but you can request the deletion of your data whenever possible. Please refer to Helsinki Summer University&#8217;s Data Protection Policy.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Is the course fee paid upon registration?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>The course fee is paid upon registration, except for company invoices, which are paid at the start of the course.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">What should I do if my payment was interrupted?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>If your payment was interrupted, please contact our customer service immediately for assistance. Unpaid registrations are automatically removed from our system after a certain period.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Can I register for open university courses after the registration deadline?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Registration for open university courses is done separately through the university. The summer university provides instructions for registration when the course starts. After the registration deadline, it is no longer possible to register.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Can I cancel my course registration or switch to another course?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>You can cancel your registration according to our cancellation policy. You may switch courses before the course starts and, in some cases, shortly after it begins. For course changes, please contact our customer service to explore the possibilities.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">I received a spot from the waiting list. What should I do?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Waiting list spots are allocated in the order of the queue. If a spot becomes available, we will contact you via email or phone.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><strong>PAYMENT METHODS AND ARRANGEMENTS<\/strong><\/p>\n\n\n<div class=\"block-faq id-block\">\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Who is eligible for course discounts?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Students pursuing a degree at higher education institutions or secondary schools are eligible for discounts on some courses. The student price is listed in the course fee details.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Can I pay the course fee in installments? What are the payment schedules?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>When paying in installments, the first payment is made upon registration. The second installment is invoiced two months after the course starts, with subsequent payments every two months, depending on the number of installments.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Why is the course fee (or part of it) paid upon registration even if the course might be canceled?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>We collect the course fee upon registration to secure course revenue and confirm participant numbers before making final decisions on course implementation. If the course is canceled by the summer university, the fee will be fully refunded.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Are summer university courses free for university students?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Helsinki Summer University courses are fee-based for all participants, but some courses offer student discounts. Any available discounts are mentioned in the course fee details on our website.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Can I pay for the course with cultural or sports benefits?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>You can pay for many art, sports, and music courses using Epassi or Smartum cultural and sports benefits. The course description will indicate if such payment options are available.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><strong>PARTICIPATION IN COURSES<\/strong><\/p>\n\n\n<div class=\"block-faq id-block\">\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">What is the minimum number of participants required for a course to run?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>There is no minimum participant requirement. The decision to run a course is based on an overall assessment. If a course is full, the course details will indicate &#8220;Course is full,&#8221; and you can register for the waiting list.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">When will I receive detailed information about the course I&#8217;ve registered for?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Course instructions will be sent at least one business day before the course starts, including login instructions for remote courses and access to online links.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">What is the summer university Moodle, and how do I log in?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Moodle is the summer university&#8217;s online learning environment. Login instructions are provided in the course welcome email.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">How many classes can I miss?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>The allowed number of absences depends on the course. For courses offering ECTS credits, attendance requirements are specified in the course details. For other courses, please contact our customer service.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Where can I get the course textbook? Is it included in the course fee?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Textbooks are not included in the course fee, and students must purchase them separately. Required textbooks are listed in the course details and are available in major bookstores.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Are lectures recorded?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Lectures are generally not recorded. Some courses may record lectures based on the instructor&#8217;s teaching practices.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Do I need a computer for the course?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>A personal computer is required for courses conducted remotely.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Can I attend an in-person course remotely?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>In-person courses cannot be attended remotely. However, for hybrid courses, students can choose between in-person or remote participation. The course format is specified in the course details online.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">How long is one lesson?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>One lesson lasts 45 minutes. The total number of lessons is listed in the course details.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Is parking available at the course venue?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Parking is generally not provided specifically for students. For parking information, please contact our customer service.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">I started a course, but it is not suitable for me. Can I switch to another course?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>If the course is not suitable (e.g., incorrect level), please contact our customer service as soon as possible after starting the course to explore course change options.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-light-blue\" type=\"button\" aria-expanded=\"false\">Can I complete part of the studies in the next academic year?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Studies should be completed within the defined duration of the study period.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p><strong>CERTIFICATES AND EXAMS<\/strong><\/p>\n\n\n<div class=\"block-faq id-block\">\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">How is the course assessed, and when will I receive my grade?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>Courses are assessed according to the grading scale specified for each course, which may be pass\/fail or numeric (1-5 or 4-9). Grades are provided as soon as possible after completion. For university courses, grades may appear in the university system with a slight delay.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">How do I get a certificate or transcript of records?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>You can request a certificate from our customer service via email or phone. For university courses, transcripts and certificates are ordered from the university or through the My Studyinfo service.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">How do I find out my exam results?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>You can inquire about exam results from our customer service. Results are usually available about two weeks after the exam.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"accordion\">\n\t\t\t<button class=\"open-accordion accent-blue\" type=\"button\" aria-expanded=\"false\">Can I take an exam from another university at the summer university?<\/button>\n\t\t\t<div class=\"answer entry-content\"><p>The summer university does not organize transfer exams for other universities.<\/p>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<p>Didn&#8217;t find the answer to your question? <a href=\"https:\/\/hsky.fi\/en\/contact-information\/\">Contact us!<\/a><\/p>\n\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-10445","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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